Terms And Conditions:
Booking mastering is a contract between you, the client, and Telegraph Audio, LLC. Changes to this agreement must be approved by both parties in writing prior to mastering. Payment in full is due upon completion of the mastering process, and before delivery of the master(s), unless other arrangements have been made in writing. 

Mastering is priced at a flat rate for your convenience: $60/track. Telegraph Audio reserves the right to adjust that rate for exceptionally long or short tracks. Example: A 70 minute album that only has 2 45-minute movements will be charged at an adjusted rate. Similarly, exceptionally short tracks (under 2 minutes) will be adjusted so the rate more reasonably reflects the work needed to master.

Revisions are free before final delivery, up to and including a number of revisions that are 'within reason'. After that point Telegraph Audio may charge for subsequent revisions at an hourly rate ($120/hr).  Whether or not Telegraph Audio chooses to charge after a significant number of revisions is completely within the direction of Telegraph Audio, and the client hereby agrees to pay for any revisions if it is decided billing for said revisions is required.  Revisions after final delivery will always be charged as new masters. New mixes of already mastered songs are not revisions and will be charged as new masters.

Alternate versions/a-capellas/instrumentals/etc. will be charged at a rate of $20/track only if no substantive changes have been made from the originally supplied track.  If substantive changes have been made those tracks will be billed as new tracks.  It is wholly within the discretion of Telegraph Audio to define 'substantive changes', and Telegraph Audio will do so on a track-by-track basis.

Approvals for unattended sessions are handled via our specialized software for approvals. When your masters are ready you can download the player at http://player.telegraphmastering.com.

For attended sessions billing begins at the scheduled session time. Failure to appear or to supply all necessary project assets at the scheduled session start time, or cancellation with less than 24 hours notice, will incur a 2 hour studio charge (at $120/hr). Materials, including any recording media or physical documentation, shall be returned to the client upon final payment. Telegraph Audio is not responsible for items left after the completion of mastering services. All information pertaining to the mastering process including EQ, dynamics, encoding and any other technical settings are the exclusive property of Telegraph Audio and will not be released. 

Telegraph Audio acts only as the audio editor and mastering service provider for the client’s recorded product. Telegraph Audio does not assume any liability for talent, payroll, intellectual property rights, royalties, nor for any infringement of any rights by the client, nor does it assume any responsibility for other costs in the recording, production, or manufacturing process. Telegraph Audio further assumes that any intellectual property or performance being processed or reproduced has been fully cleared by the client and shall work with all supplied materials at the client's direction in the full assumption that the client is legally entitled to do so. Telegraph therefore assumes no liability by following the client's directions. The client hereby agrees to hold Telegraph Audio free from any liability in the processing of their product and will hold Telegraph Audio, its managers, members, and staff from any suit or damages due to unauthorized use or copyright infringement or any other responsibility of any sort or manner. Furthermore, the client will defend Telegraph Audio in any manner necessary as it pertains to any infringement as mentioned herein.


Delivery:
All orders will be processed within 5 business days of receipt and masters shipped by USPS priority mail unless otherwise requested. Additional fees will be assessed for special handling or international requests. Please contact us for special requests.

Privacy Policy:
WHAT THIS PRIVACY POLICY COVERS
This Privacy Policy covers Telegraph Audio's treatment of personally identifiable information that we collect through email or via the telephone, or when you fill out forms on http://telegrahaudio.com. This policy does not apply to the practices of companies that Telegraph Audio does not own or control, or to people that Telegraph Audio does not employ or manage.

INFORMATION COLLECTION AND USE
Telegraph Audio collects personally identifiable information exclusively for private, confidential interaction with potential clients interested in services provided by Telegraph Audio.
Telegraph Audio does not collect: Name on Credit Card, Card Number & Expiry Date.
Paypal collects this information on your behalf.

INFORMATION SHARING AND DISCLOSURE
Telegraph Audio will not sell or rent your personally identifiable information to anyone. Telegraph Audio will not send personally identifiable information about you to any other companies or people, with the following exceptions:
- We have your consent to share the information
- We need to share your information to provide the product or service you have requested
- We need to send the information to companies who work on behalf of Telegraph Audio to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist Telegraph Audio.)
- We respond to subpoenas, court orders or legal process
- We find that content provided by your company or agent is plagiarized, illegal, or violates the Terms/Conditions of Service of any Web-hosting Service, Internet Service Provider, Software Manufacturer or Software License, or any federal, state or local laws or ordinances.

CHANGES TO THIS PRIVACY POLICY
Telegraph Audio may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Refunds:
If for any reason you find an item or service you've received from us less than satisfactory, please contact us within 30 days of receipt for a MC/Visa credit or exchange of equal product. Shipping fees to return the item(s) are not refundable unless incorrectly shipped, received damaged or defective.
© 2017 Telegraph Mastering